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The research paper "DevOps Capabilities, Practices, and Challenges: Insights from a Case Study" examines the real-world implementation of DevOps in a New Zealand-based software company operating in the Finance/Insurance sector. The study addresses the gap in empirical research on DevOps by analyzing its adoption process, focusing on drivers, enablers, benefits, and challenges.
The company, which delivers cloud-based financial services globally, transitioned from a traditional monolithic architecture to a microservices-based, cloud-hosted environment to improve agility and deployment efficiency. Before DevOps, the organization faced inefficiencies due to siloed development and operations teams, leading to slow releases and misaligned priorities.
The study highlights the successful adoption of DevOps, resulting in:
The key takeaway is that DevOps is not just about tools but requires cultural change, automation, and cross-functional collaboration to achieve continuous delivery and operational excellence.